Refund Policy

Last updated: 19 July 2026

This Refund Policy sets out the terms for refunding paid plans on paperthree, in accordance with the Law of Ukraine "On Digital Content and Digital Services". It applies together with ourTerms of Service.

1. Try before you pay

The free "Start" plan lets you run a complete practical before paying for anything, so you can judge the quality and format of the Service before purchase. By purchasing a paid plan, you confirm this was enough information to make that decision.

2. 2-Week Pass (one-time purchase)

You can request a full refund if you contact us before you have launched any lab under the paid pass. Once you have used the pass to access paid content, the digital service is considered performed and the purchase becomes non-refundable, as permitted under Ukrainian digital-content law for services that begin performance with the consumer's consent.

3. Basic (monthly subscription)

If you cancel within 24 hours of your first payment and have not used any paid-only lab access during that time, we will refund the first charge in full. After that window, or once you have used paid-only access, charges already collected are non-refundable, but you can cancel at any time to stop future renewals — cancellation takes effect at the end of the period you already paid for, and you keep access until then.

4. Failed or duplicate payments

If you were charged more than once for the same order, or charged without receiving the access you paid for, we will refund the incorrect charge in full once we confirm it.

5. How to request a refund

Emailadmin@paperthree.com with your order reference or the email address used to pay. We aim to respond within 3 business days. Approved refunds are returned by WayForPay to your original payment method; the time it takes to appear on your statement depends on your bank or card issuer.

6. Contact

FOP Holovashchenko Vadym Oleksiiovych
Ukrainian taxpayer ID (ІПН): 3624604693
Email:admin@paperthree.com